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Our customers tell it better than we do!

Excellent 4.8 / 5

Carino, ma taglia e materiale non corrispondono

L’articolo è carino e ben confezionato, ma la taglia non corrisponde bene alla guida disponibile. Ho dovuto rispedirlo perché troppo piccolo, nonostante avessi seguito le misure. Il tessuto è anche più sottile del previsto. Spero possano aggiornare le informazioni.
Mason ✓ Verified
1 July 2025

Good

This product is simply outstanding. The craftsmanship is top-notch, and it feels like a true luxury item. Highly recommended!
Jay ✓ Verified
14 March 2025

Helaas

Mijn product was beschadigd toen ik hem kreeg. Ze hebben een nieuwe opgestuurd maar ja.
James ✓ Verified
1 April 2025

Wrong product

I received a different product and they offered to send a new one.
Viktor ✓ Verified
1 July 2025

Late package

I got my package 1 week later than promised! I contacted support and they said that it was due to problems with the carrier and they offered me a 10 euro coupon for my next order.
Peter ✓ Verified
13 February 2025

Not good

The quality of their products are good, but the service can be better.
Kev ✓ Verified
12 January 2025

Sieht gut aus, aber Verarbeitung enttäuscht

Optisch sieht das Produkt gut aus und entspricht weitgehend den Bildern, aber die Verarbeitung wirkt etwas billig. Die Nähte sind nicht ganz sauber und das Material fühlt sich leicht an. Für den Preis hätte ich etwas bessere Qualität erwartet.
Mohammed ✓ Verified
17 April 2025

Beau design, mais qualité décevante

Le produit est arrivé en bon état et bien emballé, mais la matière est plus fine que ce que je pensais d’après les photos. Le design est joli, mais pour le prix, j’attendais un peu plus de solidité. Peut-être à revoir au niveau de la description.
Kelly ✓ Verified
8 March 2025
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FAQs

What is your return policy?

We offer a 14-day money-back guarantee. If you're not completely satisfied with your purchase, contact us to initiate a return or exchange. Items must be unused, with tags attached, undamaged, and in their original packaging.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, and Google Pay. Our checkout process is secure and encrypted for your safety.

What if my product arrives damaged or defective?

Please inspect your order carefully upon receipt and contact us immediately if the item is damaged, defective, or if you received the wrong item. This allows us to assess the issue and provide a solution. We cannot accept returns for damaged or defective items without prior communication.

Do you ship worldwide?

Yes, we ship anywhere in the world.

How long does shipping take?

Orders are typically processed within 1–2 business days. Thanks to our network of suppliers, we guarantee fast and reliable delivery. Delivery times vary by location, but most customers receive their orders within 5–12 business days.

Please note that delivery times during holidays, such as Christmas, can be unpredictable due to high demand and increased carrier activity. While we strive to deliver orders as quickly as possible, delays may occur due to factors such as weather conditions, retail peak periods, or unexpected logistical challenges. We recommend planning for extra time during these periods and contacting us if you have any questions about your order.

Is there free shipping?

Yes! We offer free worldwide shipping on all orders!

Can I track my order?

Absolutely! Once your order has been shipped, you will receive an email with a tracking number. Use this number to follow your package via the carrier’s website.

What happens if I wasn’t home during delivery?

No problem! Most carriers (such as DHL, DPD, PostNL, and GLS) will keep uncollected packages at a local post office or pickup point for 7 days. You’ll usually receive a delivery attempt card or an email/SMS notification with details about the pickup location and instructions. Some carriers may extend this period to 10–14 days depending on the country or service type. In some cases, you may also have the option to schedule a new delivery.

Examples of storage periods by carrier and country:

  • Netherlands (PostNL): Packages are stored for 7 days.
  • Germany (DHL): Packages are stored for 7–10 days.
  • France (Colissimo): Packages are stored for up to 15 days.

If you have any concerns or questions, feel free to contact us—we’re always happy to help! For more information or assistance, please use our Contact Us page. We aim to respond within 24–48 hours.